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Thunderbird freezes right after startup

  • 4 réponses
  • 2 ont ce problème
  • 31 vues
  • Dernière réponse par gpachmann

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I am using 64bit Windows 11 Home. This happened suddenly without any changes on my part that I know of.

Thunderbird suddenly started freezeing right after startup. The only thing I can do is login with the master password then the regular thunderbird screen opens, but I cannot click on anything. Soon after the screen is greyed out. However I can close the program down with the red "x" in the top right corner. It opens a dialog that gives me the opens to close down or wait to respond. The close option works.

The only hint I can see from the frozen screen is that the local Folder seems to have a problem as a subfolder has now multiple copies of itself. It seems to create a new copy of that subfolder every time I try to start the program.

So far I tried reinstalling/updating TB, as I assumed an update had maybe malfunctioned, (it was stuck on version 128, since I could not open TB for about a week now) but upgrading to to version 138 did not help. I also tried starting TB in troubleshoot mode, which made no difference I also tried starting TB while windows was in safe mode, which made no difference.

I read around but people that have problems with TB freezing seem to not have the freeze happen before they can do anything.

I assume something is wrong in my profile, maybe the local folder? But I have no idea to fix anything, since I cannot do anything at all in TB.

Any help would be appreciated! Thanks!

I am using 64bit Windows 11 Home. This happened suddenly without any changes on my part that I know of. Thunderbird suddenly started freezeing right after startup. The only thing I can do is login with the master password then the regular thunderbird screen opens, but I cannot click on anything. Soon after the screen is greyed out. However I can close the program down with the red "x" in the top right corner. It opens a dialog that gives me the opens to close down or wait to respond. The close option works. The only hint I can see from the frozen screen is that the local Folder seems to have a problem as a subfolder has now multiple copies of itself. It seems to create a new copy of that subfolder every time I try to start the program. So far I tried reinstalling/updating TB, as I assumed an update had maybe malfunctioned, (it was stuck on version 128, since I could not open TB for about a week now) but upgrading to to version 138 did not help. I also tried starting TB in troubleshoot mode, which made no difference I also tried starting TB while windows was in safe mode, which made no difference. I read around but people that have problems with TB freezing seem to not have the freeze happen before they can do anything. I assume something is wrong in my profile, maybe the local folder? But I have no idea to fix anything, since I cannot do anything at all in TB. Any help would be appreciated! Thanks!

Toutes les réponses (4)

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Does problem change?

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No, as I said I tried both those things before and neither changed anything, besides the slightly different visual in safe mode of course.

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If your mail accounts are imap, perhaps try deleting Inbox and Inbox.msf in your Thunderbird profile.

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No, not all my email accounts are IMAP, at least 1 is POP3. I suppose if I delete these files my emails for the POP3 will be gone?

Could I try and install a different email program and try to open my old files with a different program?

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